Orders are normally despatched within 3 working days from receipt.
Our despatch days are Mondays, Wednesdays and Thursdays - please don't expect Express courier services to leave on Tuesdays and Fridays without contacting us first! If you need to contact us, please do so by phone on 01725 550350 or by using the contact us form.
We aim to deliver your goods within 10 days of receiving your order (although most orders are despatched the same day).
The easiest way to find out your delivery charge is to click on the "Show Delivery cost" button once you have added an item to your shopping basket.
Delivery is charged as follows:
| Country |
|
Delivery Charge |
Delivery Method |
| UK |
Orders less than 100g |
£1.99 |
Royal Mail 2nd Class post |
| UK |
Orders between 100g and 1Kg |
£3.49 |
Royal Mail 2nd Class post |
| UK |
Local delivery
|
£3.49 or Free |
This option will be shown on the checkout page only if your delivery postcode is on one of our (bi)weekly delivery routes.
The delivery charge will reduce once your order reaches a predetermined value (different for each postcode but normally £20). This will be shown on the checkout page. |
| UK |
Any size order |
Free |
Collection from our warehouse in Downton.
Click here for a Google Map of our location
You can also pay by Cash/Cheque here. |
| UK and Europe |
Any size order |
Variable |
Express 24, Express 48 and EuroExpress courier services available.
To get a shipping quote, please put the items you require into your shopping basket and click on the "Show Delivery cost" button while you are on the shopping basket page. Please change your country, enter your postcode and press "Submit" in order to view your quote. |
| Outside UK |
Orders less than 2Kg |
Variable based on Royal Mail Airmail rates |
|
In the unlikely event that you need to return a product to us, please contact us on 01725 550350 or by using the contact us form for more details.
Distance selling regulations
If you need to return an item to us because you have changed your mind or were expecting something different, you may do so under the Distance Selling Regulations act. In this case, it is the responsibility of the customer to ensure that the packaging is suitable for the return trip and that the return postage has been paid.
We are unable to accept returns if these criteria are not met.
Faulty goods
If something you purchase from us is faulty in any way, we will replace or refund the item. Please contact us for details on how to proceed.
Damaged in transit
If your delivery is damaged in transit you must either refuse the delivery or accept it and sign for as damaged. Please take digital photographs of the outer packaging and damage before opening. If the item appears intact but is later discovered to be damaged (ie upon opening) then digital photographs must be taken and emailed to us before consuming or disposing of the item(s). If we need to file a claim with the delivery service then we will need as much evidence as possible for the claim to be successful.
Your statutory rights are unaffected. |
