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Fennel seeds have a wonderful...
Reduced Salt Gluten Free Soy Sauce
A delicious wholegrain rice from...
Deliciously roasted whole...
Orders are collated during our normal working hours by our happy team of warehouse staff. Each item is scanned and checked against your order to ensure mistakes don't happen. Once your order has been completed by the warehouse, you are sent an email to let you know that it has been sent to the despatch department. On rare occasions, we may run out of stock before your order can be completed. If this happens, you are automatically informed by email and then the despatch team will get in touch to offer a speedy resolution.
Once your order reaches the despatch department, it is then checked manually against the delivery note. Care is taken to ensure that everything is perfect before careful wrapping and packing.
When you place an order with us, you are given the option to "Use recycled packaging". This option allows us to use recycled cartons (when available) to reduce our carbon footprint and environmental impact. As a company, we empty a huge number of very strong cardboard boxes when we create our mixes and pack our range of foods. Instead of sending these to a recycling centre, it is better for everyone if we can use these boxes when sending out your order. Indeed some of the boxes are so strong that it really does seem a shame not to let them live again!!
Please note that some products will always be packed in recycled packaging, for example: complete (25Kg) sacks of rice/grains etc. Some items cannot be packed in recycled packaging. Weight critical items, such as 1st and 2nd class post or Airmail may need to be packed in padded envelopes in order to keep the weight down.
Once your order is packed up and ready to go, it is sent using the chosen delivery option. If you have chosen a DPD option, you will be contacted by them to keep you informed of the progress of your parcel. It is a good idea to supply a mobile number so that they can contact you if any problems arise and to let you know the approximate delivery time.
At checkout, you have the options of different delivery methods. These are as follows:
|Delivery Option||Speed (approximate)|
|Royal Mail 1st Class||1-2 working days||Maximum weight 2Kg||Midday Mon-Fri|
|Royal Mail 2nd Class||2-5 working days||Maximum weight 2Kg||Midday Mon-Fri|
|Royal Mail Airmail||3-14 working days||Maximum weight 2Kg||Midday Mon-Fri|
|UK Mail Bag / Parcel||1-2 working days (normally next day)||30-40Kg per box||2 pm Mon-Fri|
|UK Mail to Scottish highlands/Islands|
2 days to Northern Ireland, Scottish Highlands
|30-40Kg per box||2 pm Mon-Fri|
|UK Mail EU Road||2 days: France, Belgium, Luxembourg, Netherlands|
3 days: Germany, Austria, Denmark
4 days: Italy, Spain
|30-40Kg per box||2 pm Mon-Fri|
|Collection in person||2 hours or less||Collect from us from|
Downton, Salisbury SP5 3JJ
|8 am - 3 pm Mon-Fri|
Rates vary depending on the weight of your order, the value of it and where you live.
We don't have set costs for courier delivery, instead we use a much fairer system of a sliding scale based on the above criterion (weight, value, destination). We also have a feature enabling you to see instantly how much delivery will cost simply by adding items to your shopping basket. The system automatically switches to the cheapest available option.
If you require delivery to a non-UK Mainland address, please create an account first and ensure you are logged in. This will enable the website to work out the most efficient method of delivery. It will also remove the VAT for exempt regions such as Guernsey/Jersey.
The reason for using this system is not to confuse you, but to be fair. Unlike many companies online, we don't hike up our prices and then offer free delivery, nor do we make a profit from our delivery charges. Instead, we keep our prices low, we re-use cardboard boxes and packaging, and try and pass on all these savings to you. This does of course mean that sometimes our delivery charges may appear to be higher than you may want. Please just remember that simply popping out to the shops these days requires expensive fuel for your car, expensive parking charges and of course your time. Shopping with us takes all of that away - your goodies are delivered to your door!