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Common Questions

Q: Who are you?

A: We are a family run wholefoods business based near Salisbury, UK

Q: Are you real people in a real business?

A: Of course we are! Why not have a look at our about us page to see what we do?!

Q: What do you do?

A: We specialize in mixing, blending and packaging wholefoods for wholesale and retail via this website

Q: Why should I buy from you?

A: That's the £60,000 question isn't it?! Well, I would say that if you do buy from us, you have our personal guarantee that you will not be disappointed! As a small independent family owned business, we take all aspects of customer service to be of the highest of importance! Also, our products happen to be extremely excellent as well!

Q: How can I buy from you?

A: Simply choose from the list of categories (here), click on the subsection and start browsing. Alternatively, try typing something into the box at the top where it says "I'm looking for..." and press the SEARCH button. Once you've found what you are looking for, clicking on the product will take you to its page. There you can read more about it and add it to your basket. If you know what you want, you can add the item without visiting its product page by clicking on the ADD TO BASKET button. You can add and remove things from your basket as much as you like. The items remain available for any customer to buy until you go through the checkout (click the bag at the top of the screen or the checkout button on the left).

Q:What payment methods to you take?

A: We take any major credit and debit card via a secure online service, Paypal or even good old fashioned cheques!

Q: What delivery methods do you offer?

A: We use DPD as our preferred courier, but you can also choose Royal Mail or even collect in person from our warehouse


Q: Can I track my order after it has been despatched?

A: Yes, provided you have used DPD for your delivery. At the point of despatch, you will be emailed automatically with the tracking details of your order.


Q: Do you keep personal records of your customers?

A: Please see our privacy policy and security and payments. In short, only the information required to send your goods, invoice you for them and wish you a happy birthday!


Q: What if I have a problem with my delivery?

A: If you have any problems with your delivery, simply contact us by phone, email or contact us page and we will rectify the problem as soon as possible.


Q: Can I come and buy from you directly?

A: Yes! You can buy from us at Salisbury Market every Tuesday and Saturday, come wind, rain, snow or shine! You can also visit us at our factory and collect pre-ordered goods with prior agreement from us. We don't want you turning up and your order's not ready or we've gone out to lunch!!


Q: If I am a trade customer, can I buy through your website?

A: Unfortunately we can't offer this at the moment, but hope to very soon! Just contact us in the usual ways to place an order.


Q: What is your policy on allergens?

A: We take our responsibilities on allergens very seriously here at Wilton Wholefoods. We make sure all our products are correctly labelled to comply with the current legislation and have in place procedures to minimise cross contamination. Unfortunately, as we handle many allergens including nuts, peanuts and wheat gluten, to name a few, it means we cannot be nut or gluten free in products which these items are not listed as ingredients. If you have any questions regarding this matter, please just get in touch. Furthermore,  many of our bulk products which haven't been processed by us (ie remain in their original packaging) may be suitable for you if you have a particular allergy.

Q: Do you support any charities?

A: Yes we do! We have supported our local hospital charity, The Stars Appeal at Salisbury District Hospital for the past 5 years. We sponsor events, make regular donations and also give out free packs of goodies at various local events on their behalf. You can find out about them here